The idea behind Self-Service Portals is to reduce the time an organization’s call center spends answering client questions by placing certain functionality and information online in a secure manner. By creating a fully functional robust site, using the latest security technology, customers can access their information on a 24/7 basis, with the option to update demographics, make payments, or download reports. Self-Service Portals not only reduce volume in call centers, but also improve customer satisfaction by empowering the customers with the ability to manage their own accounts. Self-Service Portals are ideal for organizations looking to improve relations with an increasingly tech-savvy customer base. Chase Global Services has successfully implemented Self-Service Portals for multiple Child Support Enforcement Agencies.